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Policies

Wrong or Insufficient Shipping Address

During checkout, the shipping address you input is automatically used to create the shipping label. Please be careful when inputting your shipping address. The email confirmation you receive after placing your order will show the shipping address you provided. At that moment you have the opportunity to reply with any changes that might need to be made.

If you input the wrong shipping address, and the item was received at the wrong shipping address, we can no longer help you. If the recipient of the package contacts us, we will try to get you the order delivered to the correct address. You will be charged the same shipping costs again to get your item properly shipped to you.

If the item is shipped with an insufficient address, you will be charged the same shipping costs again to get your item properly shipped to you. Insufficient Address includes missing Apt #, Suite #, Building Name, etc. 

Please verify shipping address during check out and in your email confirmation.

Lost Mail

The shipping provider and tracking information is sent to you via email. If your tracking information shows that your package has been delivered or is missing, and you have not received it, you will need to "File a Claim" or "Find Missing Mail" with USPS. Links provided below:

File a Claim: https://www.usps.com/help/claims.htm

Find Missing Mail: https://www.usps.com/help/missing-mail.htm

Once the orders leave our facility, they are sent directly to the USPS Facility. Any issues with missing or lost mail is with directly USPS and no longer with GUAVETTE SHOP.

NO Returns & NO Exchanges.

Damaged or Wrong Merchandise

Accidents happen! If your merchandise arrived damaged or wrong product, please send an email to Yvette@Guavette.shop with the following:

  • A photograph of the packaging box/envelope
  • A photograph of the damage product(s)
  • The invoice number
You have 10 days from the date you received your products to make any claims. You will have the option of making an exchange or receiving store credit for your damaged product. Exchanges must be made within 10 days of purchase.


In the case of damaged merchandise, the cost of the return shipping will be our responsibility. When we receive your damaged item, we will inspect the item within 7 days of having received the product and will determine if an exchange can be made or if a store credit will be issued.