During checkout, the shipping address you input is automatically used to create the shipping label. Please be careful when inputting your shipping address. The email confirmation you receive after placing your order will show the shipping address you provided. At that moment you have the opportunity to reply with any changes that might need to be made.
If you input the wrong shipping address, and the item was received at the wrong shipping address, we can no longer help you. If the recipient of the package contacts us, we will try to get you the order delivered to the correct address. You will be charged the same shipping costs again to get your item properly shipped to you.
If the item is shipped with an insufficient address, you will be charged the same shipping costs again to get your item properly shipped to you. Insufficient Address includes missing Apt #, Suite #, Building Name, etc.
Please verify shipping address during check out and in your email confirmation.
The shipping provider and tracking information is sent to you via email. If your tracking information shows that your package has been delivered or is missing, and you have not received it, you will need to "File a Claim" or "Find Missing Mail" with USPS. Links provided below:
File a Claim: https://www.usps.com/help/claims.htm
Find Missing Mail: https://www.usps.com/help/missing-mail.htm
Once the orders leave our facility, they are sent directly to the USPS Facility. Any issues with missing or lost mail is handled directly with USPS and no longer with GUAVETTE SHOP. A refund, store credit, or replenishment of missing items will not be provided as the lost mail is not an error committed by Guavette Shop. Guavette will not cost the carriers mistakes.
NO Returns, NO Refunds, and NO Exchanges.
Damaged or Wrong Merchandise
Accidents happen! If your merchandise arrived damaged or wrong product, please send an email to Yvette@Guavette.shop with the following:
- A photograph of the packaging box/envelope
- A photograph of the damage product(s)
- The invoice number
In the case of damaged merchandise, the cost of the return shipping will be our responsibility. When we receive your damaged item, we will inspect the item within 7 days of having received the product and will determine if an exchange can be made or if a store credit will be issued.
SHIPPING SPEED & PRODUCT AVAILABILITY
All Products can have a waiting period of 1-2 business weeks for availability. Please note that your shipping speed does not affect or expedite that process. Shipping speed chosen will just expedite Shipping not product availability. In the event that you need your products expedited, we can only offer a replacement of a different design or a refund for that particular item.
Have any questions? Please contact us at: Yvette@guavette.shop